Shipping policy

Shipping Policy

Last Updated: June 2026

Welcome to RAINTREE NURSERY. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for important information regarding order processing, delivery times, shipping fees, and international shipments.

Order Processing

All orders are processed within 4–7 business days after payment is successfully received.

Please note:

  • Orders are processed Monday through Friday, excluding weekends and holidays.

  • During peak seasons, promotional events, or periods of high demand, processing times may be slightly extended.

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Shipping Methods & Delivery Times

Standard Shipping – DHL / FedEx

  • Shipping Fee: $12.95

  • Estimated Delivery Time: 7–14 business days

DHL and FedEx provide reliable international delivery with full tracking services, allowing you to monitor your shipment throughout transit.

Free Shipping – EMS

  • Shipping Fee: Free on orders over $50

  • Orders Below $50: Shipping fees may apply at checkout

  • Estimated Delivery Time: 12–24 business days

EMS is our economical shipping option for eligible orders and offers tracking throughout most destinations.

Packaging & Plant Protection

As a specialty nursery offering rare and premium fruit trees, heirloom varieties, and exotic plants, we take extra care when preparing every shipment.

Our team carefully inspects and securely packages plants to help protect roots, branches, and delicate plant material during transportation. While we strive to ensure every order arrives in excellent condition, shipping conditions and local handling may occasionally affect live plants.

We recommend unpacking and inspecting your plants promptly upon delivery.

Shipping Destinations

We currently ship to customers in most countries worldwide, with the exception of:

  • Countries and regions within Asia

  • Certain remote or restricted locations

  • Areas where import regulations prohibit plant shipments

If we are unable to ship to your destination, we will notify you as soon as possible.

Order Tracking

Once your order has been dispatched, a tracking number will be sent to your email address.

You can use the provided tracking information to follow the progress of your shipment directly through the carrier's website.

If you have not received tracking details within the stated processing period, please contact our customer support team.

Delivery & Receipt of Goods

Customers are responsible for ensuring that the shipping address provided during checkout is accurate and complete.

Upon delivery, please:

  • Inspect the package before accepting it.

  • Report any visible shipping damage to the carrier immediately.

  • Contact us promptly if your order arrives damaged or incomplete.

We are not responsible for delays caused by incorrect shipping information, customs clearance procedures, severe weather conditions, or other circumstances beyond our control.

Customs Duties & Import Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, and other destination-country charges may apply.

These charges are not included in the product price or shipping fee and are the sole responsibility of the customer.

We recommend checking with your local customs office before placing an order to understand any potential import requirements or fees.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

RAINTREE NURSERY
2901 Jamestown Way, Las Vegas, NV 89102, USA

Email: service@raintrees-nursery.com

Website: raintrees-nursery.com